Privacy policy

1. Introduction

This Privacy Policy sets out the ways in which the Royal Parks Foundation (“RPF” or “we”) processes personal information that you provide to us and what we learn about you from your visit to this website. This Privacy Policy only relates to personal data collected by RPF via this website (www.supporttheroyalparks.org), membership forms, fundraising responses, emails and telephone calls. This Privacy Policy does not apply to personal data provided to the RPF by any other means or via any other websites.

By using this website and/or supplying us with your personal information, you are agreeing to the terms of this Privacy Policy. If you have any queries regarding this Policy or complaints about our use of your information please contact us by emailing us at: support@royalparksfoundation.org or writing to the following address: The Royal Parks Foundation, Communications Department, The Old Police House, London W2 2UH and we will do our best to deal with your complaint or query as soon as possible.

2. How we use your personal information

Personal information provided to RPF via this website, membership forms, fundraising responses, emails and telephone calls will be used for the purposes outlined at the time of collection or registration in accordance with the preferences you express.

Personal data collected and processed by RPF may be used, for the following purposes:

a. Fulfilment of orders for goods and services requested;

b. Administration of donations and legacies;

c. The compilation of anonymous statistical information for in-house research and statistical analysis;

d. Communication about RPF’s conservation, fundraising and other activities;

e. Organisation and administration of any fundraising events organised by the RPF; and

f. Communication about special offers from carefully selected organisations that make a financial contribution to RPF’s funds.

Processing your personal data for the above purposes may entail sharing the information with employees, contractors, agents and professional advisors of RPF. Written agreements exist between the RPF and such parties that there must be no further disclosure of such personal data.

Any personal information provided by you in connection with a fundraising event organised by the RPF will be stored on a secure database, will not be shared with third parties and only used for the functional purpose of the event by RPF. You may be contacted with further information about the event by post, email, telephone or SMS.

 

3. Use of your personal information for marketing by post and telephone

At each point of data collection or registration you are given options to opt-out from being sent future direct marketing material from RPF by post or telephone. Where you do not opt-out from receiving such communications, RPF may send you information on its conservation, membership, fundraising and other activities and those of other carefully selected organisations.

If at any time you want to alter your preferences or request that RPF stop communicating with you in this way then you should contact RPF at: The Royal Parks Foundation, Communications Department, The Old Police House, London W2 2UH.

4. Use of your personal information for email marketing

At each point of data collection or registration you are given the option to opt-in to receiving email marketing from RPF. Where you do opt-in to such communications, RPF may provide information on its conservation, membership, fundraising and other activities and those of carefully selected organisations.

If at any time you want to alter your preferences or request that RPF stop communicating with you in this way then you should contact RPF at The Royal Parks Foundation, Communications Department, The Old Police House, London W2 2UH.

5. Verifying, updating and amending your personal information

If, at any time, you want to verify, update or amend your personal data or preferences or remove your personal data from our records, please email: support@royalparksfoundation.org or write to: The Royal Parks Foundation, Communications Department, The Old Police House, London W2 2UH.

Verification, updating or amendment of personal data will take place within 28 days of receipt of your request.

6. Cookies

A 'cookie' is a small text file that is placed on a user's computer hard drive by a website. There are several types of cookie and the most common are often referred to as 'session' cookies. These are used to keep track of information needed by a user as they travel from page to page within a website. These cookies have a short lifetime and expire within a few minutes of the user leaving the site.

Other types of cookies can be used to track internet activity after the user has left a website. These are either sponsored by organisations external to the website being visited (known as 'third party' cookies) or can originate from the website organisation itself ('first party' cookies). These usually have a long lifetime with several months being quite common. They are 'harvested' and 'refreshed' whenever the user visits a page where the same or a similar cookie is being used.

This website uses benign, short lived 'session' cookies and 'first party' cookies to tell whether a website user has logged-in, where to find details that can be used to pre-fill parts of on-line forms and to personalise the user's visit to the website. They are also used to track anonymously which areas of the site are popular and which are not used; this allows us to target carefully our website resources.

This website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses cookies to help a website analyse how users use the site. The information generated by the cookie about your use of this website (including your IP address) will be used by Google for the purpose of evaluating your use of the website on our behalf.

RPF also uses cookies in its email communications to personalise the email and track whether the mail has been opened or read and whether the recipient has used any website links contained in the email communication. This allows us to monitor and improve our email communications and website.

Internet browsers normally accept cookies by default but you may refuse the use of cookies by selecting the appropriate settings on your browser. The website www.allaboutcookies.org (run by the Interactive Marketing Bureau) contains step-by-step guidance on how cookies can be switched off by users.  However, please note that if you do this you may not be able to use the full functionality of this website.

7. Links to third party websites

This Privacy Policy applies solely to the personal data collected by RPF and does not apply to third party websites.

Users should be aware that if they access other websites, using the links provided, these are outside our control.   If they provide personal data to other companies, the privacy polices of those companies determine the uses to which that information is put and this Privacy Policy will no longer apply. RPF is not responsible for the privacy policies of third party websites and advises users to read the privacy policies of other websites before registering any personal data.

8. Security

We recognise the need to ensure that personal information gathered via this website remains secure. We use industry standard Secure Server Software (SSL) for your transactions with us to protect against the loss, misuse and alteration of the personal information under our control. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. However, you acknowledge that although we exercise adequate care and security there remains a risk that information transmitted over the Internet and stored by computer may be intercepted or accessed by an unauthorised third party.

9. Transmission of personal information outside EEA

The information you provide to us may be given by us to third parties such as suppliers who process orders or payments to countries outside the European Economic Area. For example, we use Google Analytics and, in supplying this service, Google will transmit your information to, and store it on, servers in the United States.  Countries outside the European Economic Area may not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this Policy and that it is kept secure. If you do not consent to this transfer, then please do not use this website as we will be unable to provide you with our services.

9. Notification of changes

We may update this Policy at any time without notice. Any changes to this Policy will be notified by an announcement on this website. Your continued use of this website, following the posting of changes to this Policy, will mean you accept these changes.